Senior Director, Information Technology
Company: American Public Power Association
Location: Arlington
Posted on: September 19, 2024
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Job Description:
At the American Public Power Association (APPA), we serve as
voice of not-for-profit, community-owned utilities that power 2,000
towns and cities nationwide. We represent public power before the
federal government to protect the interests of the more than 54
million people that public power utilities serve, and the 96,000
people they employ. We advocate and advise on electricity policy,
technology, trends, training, and operations. Help us continue to
achieve our mission for our members and the communities they
serve!At APPA, we strive to hire the very best and are committed to
creating exceptional employee experiences where everyone is
respected and feels valued.We have an exciting opportunity for a
Senior Director, Information Technology to lead the association's
overall IT strategy to implement secure systems that scale for
future growth and technology needs. The Senior Director will direct
all aspects of association's day-to-day IT operational activities
to ensure systems, policies, and procedures support organizational
priorities and overall IT strategy. The Senior Director,
Information Technology supervises in-house IT Manager and APPA's
information technology managed service provider. This is a hybrid
position which requires the incumbent to reside in the Washington,
DC metropolitan area and come into the office a minimum of two to
three days each week (with Tuesdays being a mandatory
day).Responsibilities:Collaborate with senior leadership in
developing the association's overall IT strategy to align with its
business objectives.Develop, implement, communicate, and
continuously assess the effectiveness of enterprise-level
governance, policies, procedures, standards, guidelines, and best
practices within the framework of an IT governance structure (e.g.,
NIST, COBIT). Responsible for developing and managing IT
operational and capital budgets.Oversee association's technical
projects, including business requirements gathering, project
planning, implementation. Responsible for enterprise identify
management to include provisioning and deactivating user accounts,
authentication protocols, and system and access authorization.
Provide guidance for all IT operational and project-related
activities as needed to fulfill departmental and organizational
objectives. Consult with stakeholders on project management for
internal technology projects, including requirements analysis,
level of effort, and budget estimates.Manage vendor relationships
and oversee administration of vendor and consultant contracts and
service agreements.Provide high-touch customer service to employees
at all levels and external vendors and consultants. Manage
outsourced helpdesk and managed service provider (MSP). Ensures the
integrity, availability, and security of hardware, software, and
data through establishing and enforcing association policies and
procedures.Works with the Database and Data Analysis teams to
ensure the integrity and security of a Salesforce-based association
management system (AMS), other data systems, and cross-system
integration. Carries out other duties as assigned in support of
APPA and its mission.Bachelor's degree in information technology,
computer science, or similar field.Fifteen or more years of IT
leadership experience with increasing responsibility.Five or more
years of network and/or telecom experience with a variety of
technologies such as in a Windows Server environment.Experience
with IT Frameworks such as ITIL (Information Technology
Infrastructure Library), COBIT (Control Objectives for Information
and Related Technologies), ISO/IEC 27000, CMMI (Capability Maturity
Model Integration) for IT, etc.Excellent leadership, analytical,
and critical thinking skills. Experience working with senior level
executives.Strong understanding of cybersecurity issues and
experience with developing and implementing an information security
program.Strong customer service acumen, including the ability to
effectively communicate, work with, and resolve IT issues for all
levels of staff.Strong project management skills and ability to
work cooperatively with staff and vendors.Experience with the MS
Azure cloud computing platform.Ability to undertake complex
management tasks within the functional area with minimal
supervision.Advanced knowledge of Microsoft Office 365
suite.Experience with deploying and troubleshooting Apple computers
in a Windows network.Knowledge of artificial intelligence and
machine learning a plus.Experience deploying remote access systems
in cloud based, remote desktop and VPN settings.Experience
deploying and managing mobile devices on an enterprise
level.Certification such as PMI - Project Management Professional
(PMP); Certified Information Security Manager (CISM); Certified in
Risk and Information Systems Control (CRISC); Global Information
Assurance Certifications (GIACs) is preferred.IT technical
certification such as Microsoft 365 Certified: Administrator
Expert; Microsoft Certified: Azure Fundamentals; Microsoft
Certified: Security, Compliance, and Identity Fundamentals;
Microsoft Technology Associate (MTA); Certified Information Systems
Security Professional (CISSP); CompTIA A+, etc. is preferred.In
addition to a highly competitive salary and bonus program, APPA
offers a robust benefits package to include a comprehensive health
and wellness package, 20 days of PTO accrued in the first year,
401(k) match and additional contribution, and more!APPA is
committed to fostering an environment of diversity, equity and
inclusion. This commitment pertains to our internal policies and
staff expectations, but also extends out to the wider public power
community. As part of our strategic plan, we aim to assist members
in meeting workforce challenges-including attracting and retaining
a diverse, equitable, and inclusive workplace culture-through
offering educational programs, developing resources, and serving as
a platform for the public power community to exchange ideas and
best practices.PI05af2c9e455c-25660-35594276
Keywords: American Public Power Association, Montgomery Village , Senior Director, Information Technology, IT / Software / Systems , Arlington, Maryland
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