Technical Support Specialist
Company: TagMaster North America, Inc.
Location: Washington
Posted on: October 18, 2024
Job Description:
TagMaster NA is seeking an experienced Technical Support
professional with the ability to provide remote assistance and
troubleshooting via phone, email, and video calls.Experience and
knowledge of RFID (Radio Frequency Identification), security,
access control, and identification solutions is a plus. This is a
full-time position with excellent benefits and available
immediately. This position reports to the Director of Technical
Services and is for support on TagMaster NA's products and services
deployed in the access control and security industries, and
requires knowledge and understanding of binary, Linux command, and
interfaces such as Ethernet, Wiegand, and serial.TagMaster NA is a
proven leader and solution provider for vehicle identification
systems, access control hardware, and software products. Our
success is fueled by our dedication to both team and customer
success and an innovative attitude.Responsibilities:
- To become an expert in the use and configuration of TagMaster
products
- Handle and resolve customer calls and emails
- Follow up on new installations, demo and loaner units, and
technical support calls
- Represent TagMaster NA and its products in a professional
manner
- Qualify customer bug reports and produce repeatable cases
- Interact with developers to ensure problem resolution
- Deliver on-site installations
- Test new releases and perform light IT tasks
- Provide technical support at trade shows as requested by Sales
and Marketing staffQualifications:
- A minimum of two years' experience in technology service and
product support (hardware and software)
- BA/BS degree in a technical subject (or an equivalent
combination of education, certification, training, and/or
experience with access control and/or parking access)
- Strong organizational skills and attention to detail
- Dynamic problem-solving skills and the ability to multi-task
and quickly engage in situations, assess alternative courses of
action, anticipate issues, and implement programs and tactics to
drive effective change
- Excellent verbal and written communication skills for phone and
email support as well as working as part of a team
- Experience with operation and connectivity of networking
devices (i.e., hubs/routers/modems/switches)
- Knowledge of RFID and License Plate Recognition systems is a
plus
- Competency in Microsoft applications including Word, Excel, and
Outlook
- Flexibility: Be adaptable, open-minded, and unbothered by
change and a dynamic environment while being able to see the big
pictureAdditional Requirements:
- Must be legally eligible to work in the USA
- Travel and fieldwork may be required
- Must be able to use public transportation for business travel
(common carrier)
- Must be available to work at the TagMaster North America office
located in Tacoma, Washington
- Candidates must present themselves professionally, both in
appearance and verbally
- Must be able to understand instructions given in English, both
written and verbal
- Must be able to lift 50 lbs.Terms:
- Salary position, commensurate with experience
- Bonus based on company and individual performance
#J-18808-Ljbffr
Keywords: TagMaster North America, Inc., Montgomery Village , Technical Support Specialist, IT / Software / Systems , Washington, Maryland
Didn't find what you're looking for? Search again!
Loading more jobs...