ServiceNow CSM Developer

Company: Alldus International Consulting Ltd
Location: Washington
Posted on: April 18, 2025

Job Description:

Our client, an innovative IT Consulting firm, is hiring a ServiceNow CSM Developer to join their Washington D.C. team remotely on an initial six-month contract. The successful candidate will design, implement, and customize ServiceNow CSM solutions, optimize workflows, and provide ongoing support and maintenance.Responsibilities

Design, develop, and implement ServiceNow CSM solutions based on business requirements.
Configure workflows, forms, and service portals to optimize the customer service experience.
Customize CSM features, including case management, customer portals, and integrations.
Collaborate with stakeholders to gather technical requirements and provide tailored solutions.
Conduct system testing, troubleshooting, and performance tuning for CSM modules.
Provide ongoing technical support and maintenance for the ServiceNow CSM environment.Skillset
- 3+ years of experience as a ServiceNow Developer, with a focus on CSM implementations.
- Strong understanding of ServiceNow platform architecture and best practices.
- Proven experience in configuring and customizing the CSM module, including case management, customer portals, and knowledge management.
- Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions.
- Excellent communication skills and ability to work independently in a remote setting.
- Previous experience in a customer-facing role is a bonus.
- Previous experience working within the government is desirable but not essential.
- Familiarity with Public Sector Digital Service (PSDS) is a plus.Pay: $60 per hour (C2C). After 6 months, the position will convert to a full-time employee (FTE).Interested in shaping the future of customer service management through ServiceNow technology? Apply now by sending your resume to .
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Keywords: Alldus International Consulting Ltd, Montgomery Village , ServiceNow CSM Developer, IT / Software / Systems , Washington, Maryland

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