OPERATIONS (OPS) TEAM LEAD

Company: Terry Soot MG
Location: Washington
Posted on: October 29, 2024

Job Description:

The Operations (Ops) Team Lead role assists in overseeing day-to-day operations, providing guidance and management where needed to the Drivers. The Ops Lead reports to the Country Manager.
Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.
Primary Responsibilities:

• Manage team of Data Collection Driving Operations field resources
• Drive day-to-day operations following standard operating procedures
• Assist in identifying knowledge gaps, coaching, mentoring, and the professional development of field surveyors
• Conduct periodic reviews with teams and Program Managers
• Facilitate team meetings to disseminate relevant information to the Team
• Collaborate with other team members to manage the collective workload and coordinate various logistics including coverage for team members as needed
• Provide Subject Matter Expert (SME) advice on regional issues and concerns
• Assist with strengthening relationships with internal/external customers and vendor/partner organizations
• Participate in weekly and monthly business review meetings with internal and external stakeholders
• Assist in gathering and analyzing reporting details
• Provide status reports (weekly, monthly, etc.) as required
• Support with special projects; invoice verification and reporting metrics as needed
• Work with internal teams and external vendor/partner teams to provide resource planning support (work plan allocation/management/logistics/etc.) for applicable projects and programs
• Assist with creating/maintaining resource forecasts in conjunction with customer for vendor/partner sourcing organization
• Assist in adherence to quality, safety, and financial controls
• Identify and monitor performance trends and take necessary corrective actions to meet SLA targets and ensure customer satisfaction
• Provide insight, guidance, continual service improvement, and service assurance support
• Assist in driving service improvement programs and initiatives
• Ensure RCA contains the proper analysis methodology, documented actions, root cause identification, and effective proactive and corrective actions
• Escalate issues (performance/functional) to the management team as needed
• Additional duties as definedRequired Qualifications:
  • Experience as a people manager and/or operations lead
  • Strong written and verbal communication skills
  • Able to work at a fast pace, manage a heavy flow of emails, and be interruptible to address urgent program issues
  • Great people management skills (effective communication, understanding, respectful, able to build rapport, set clear expectations, give constructive feedback, etc.)
  • Self-motivated with a proven track record
  • Team player and willing to assist when and where needed
  • Ability to analyze data and establish measurable action plans to improve performance
  • Ability to travelPreferred Qualifications:
    • Bachelor's Degree or equivalent experience
    • Field surveying program specific knowledgeWe would be happy to get to know you and your skills better and see how we can support each other's growth.Please apply and let's meet!
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Keywords: Terry Soot MG, Montgomery Village , OPERATIONS (OPS) TEAM LEAD, Other , Washington, Maryland