Tier 1 Data Center Technician (Active Secret Clearance Required)
Company: Seneca Holdings
Location: Beltsville
Posted on: October 23, 2024
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Job Description:
Great Hill Solutions is part of the Seneca Nation Group (SNG)
portfolio of companies. SNG is the federal government contracting
business wholly owned by the . SNG meets mission-critical needs of
federal civilian, defense, and intelligence community customers
across a variety of domains. The SNG portfolio receives shared
services support from its parent company and is comprised of
multiple companies that participate in the Small Business
Administration 8(a) program. To learn more visit and follow us on
.
The Seneca Nation Group companies offer competitive compensation
and a strong benefits package including comprehensive medical and
dental care, matching 401K, paid time off, flexible spending
accounts, disability coverage, and other benefits that help provide
financial protection for you and your family. We pride ourselves on
our collaborative work environment and culture which embraces our
mission of providing financial and non-financial benefits back to
the members of the Seneca Nation.
Great Hill is seeking a Tier 1 Enterprise Operations Technician in
Washington, DC. The Tier 1 Enterprise Operations Technician is a
vital member of the Hosted Infrastructure team, responsible
for:
Monitoring and maintaining the server environment for a Federal
Government agency, ensuring the availability and reliability of
critical systems.
Communicating with stakeholders to provide updates on system status
and collaborate on issue resolution. Collaborating closely with
Systems Administrators to troubleshoot server problems and document
all changes, issues, and problems related to server
maintenance.
Performing server reboots, including physical servers, and utilize
VMware vSphere client for virtual server reboots.
Manually pinging, testing, and opening problem outages for the
resolution of server-related issues.
Escalating complex issues to Enterprise Level 2 Operations
Engineers for further investigation.
Applying knowledge of standard and non-standard operating rules,
procedures, and diagnostic techniques to resolve standard operating
problems.
Escorting and monitoring un-cleared workers on-site to maintain
security protocols.
Observing data center conditions and responding to situational
issues, including setting up emergency cooling fans when
necessary.
Moving data center equipment within the data center; assisting with
device and cable installation and removal.
Basic Qualifications:
A degree in IT or 1-3 years of experience supporting enterprise
infrastructure, data centers, or similar help desk experience.
Experience with the use of IT Service Management (ITSM) tools or
ticketing systems, including ServiceNow.
Knowledge of Microsoft 365 suite such as Outlook, SharePoint, Word,
Excel.
Ability to perform quality work within deadlines with or without
direct supervision.
Strong attention to detail.
Professional interaction with other employees, customers, and
suppliers.
Effective teamwork skills to collaborate with colleagues on all
assignments.
Ability to work independently while recognizing the importance of
communication and coordination with other employees and
organizations.
Strong willingness and ability to learn and adapt to new
technologies, processes, and a constantly changing environment.
Knowledge of VMware vSphere is a plus.
Diversity, Equity & Inclusion Statement:
The Seneca Holdings family of companies is committed to building an
inclusive work environment that encourages, supports, and
celebrates the diversity of our employees. We recognize that an
inclusive corporate culture improves how we support our customers
and also improves the collective impact we can make in our
communities.
Equal Opportunity Statement:
Seneca Holdings provides equal employment opportunities to all
employees and applicants without regard to race, color, religion,
sex/gender, sexual orientation, national origin, age, disability,
marital status, genetic information and/or predisposing genetic
characteristics, victim of domestic violence status, veteran
status, or other protected class status. This policy applies to all
terms and conditions of employment, including, but not limited to,
hiring, placement, promotion, termination, layoff, recall,
transfer, leave of absence, compensation and training. The Company
also prohibits retaliation against any employee who exercises his
or her rights under applicable anti-discrimination laws.
Notwithstanding the foregoing, the Company does give hiring
preference to Seneca or Native individuals. Veterans with expertise
in these areas are highly encouraged to apply.
Keywords: Seneca Holdings, Montgomery Village , Tier 1 Data Center Technician (Active Secret Clearance Required), Professions , Beltsville, Maryland
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